Refund policy

returns

We accept return requests within 30 days after your order is delivered.

To qualify for a return, the item must be unused, unopened, and in its original packaging. You will also need your order number or other proof of purchase.

For hygiene and safety reasons, opened or used cosmetics and personal care products cannot be returned unless they arrived damaged, defective, or incorrect.

To start a return, please use our contact page. If your return is accepted, we will provide instructions and the correct return destination. Items sent back without prior approval may not be accepted.

return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Shipping costs are not refundable. We recommend using a tracked service because we cannot issue a refund for a return that does not reach the approved return destination.

damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly through our contact page. Include your order number, a short description, and clear photographs so we can review the issue and make it right.

items that cannot be returned

We cannot accept returns for opened or used cosmetics and personal care products, gift cards, or items marked final sale. If you are unsure whether an item qualifies, contact us before sending it.

exchanges

We do not process direct exchanges. The simplest option is to return an eligible item and place a new order after the return is approved.

order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes after an order enters fulfillment. Once an order has shipped, it must follow the return process above.

refunds

We will inspect your return and let you know whether the refund is approved. Approved refunds are sent to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund.

If more than 15 business days have passed since we approved your refund, please contact us through our contact page.

Last updated July 30, 2026.